Please fill out this form and submit with all defective locks. After form submission a case will be opened on your behalf and within 24-48 hours you will receive an email with a RMA #. After receiving that email please ship the locks to us and include the barcode identifier that was sent in the email. Zephyr Lock will inspect and repair/replace if locks are found to have a warranted defect based on our product warranty below. Please note that each dial must be matched with the correct lock as it was installed and that we do not pay the shipping costs for the return, but we assume all costs on the replacement side. If you are unsure of what information to add to this form, please contact us at email@example.com
30 Pecks Lane Newtown, CT 06470
Zephyr Lock warrants that all of its products will be free from defects in material and workmanship under normal and proper usage. Zephyr Lock will replace or repair at their option, products or parts thereof determined by Zephyr Lock to be defective, provided however that the product has not been subjected to improper operation, maintenance or storage, accident, alteration, abuse, or failure to follow normal operating procedures. Contact Zephyr Lock customer service for warranty terms.